FAQs

Debug Masteriyo errors or a blank admin dashboard using the Chrome DevTools console and network logs, and report them to the support team.

Fix Masteriyo account page or dashboard errors 'Sorry, you are not allowed to read resources' and 'roles.includes is not a function' caused by role permissions.

Manually enroll a student in a Masteriyo course by creating a completed order — no checkout needed; works for both free and paid courses.

Enable or disable email verification for student registration in Masteriyo under Settings > Authentication — users confirm their account via an email link.

Enable WP_DEBUG error logging and view Masteriyo debug logs under Masteriyo > Tools > Logs to troubleshoot plugin issues.

Open and edit a Masteriyo course with the WordPress editor from the three-dots menu in Masteriyo > Courses.

Display Masteriyo course categories as a slider or carousel with the masteriyo_course_categories shortcode — enable_slider, delay, and columns options.

Learn how to create a course with a subscription option or recurring payments.

Bulk delete or restore Masteriyo courses — select multiple courses, move them to Trash, then restore or permanently delete them.

Learn how students can rate and review a Masteriyo course after completing it using the Rate this course button.

Learn how to enable light or dark mode on the Masteriyo learn page using the theme toggle in the top navigation bar.

Choose between the Classic Editor and Block Editor for creating or editing Masteriyo courses under Masteriyo > Settings > Advanced > Editor.

Learn how to create custom fields for your course through this comprehensive guide.

Translate Masteriyo LMS email notifications into other languages with WPML String Translation — register, translate, and test email strings.

Learn how to duplicate courses, lessons, quizzes, assignments, and certificates in Masteriyo with one click.

Convert your course content into a downloadable PDF file for offline viewing, sharing, or distribution.

Review student quiz attempts in Masteriyo, assign marks, and leave instructor feedback or notes that learners see on their quiz results.

Fix Certificate Builder issues in Masteriyo: certificate add-on not visible, and certificate background or image not displaying (enable PHP GD2 extension).

Translate the Masteriyo LMS plugin into any language using the free Loco Translate plugin — step-by-step WordPress localization guide.

Configure WP Rocket, WP Super Cache, and LiteSpeed Cache to exclude Masteriyo pages (account, learn, checkout) and fix caching issues.

Fix a missing or broken login form on the Masteriyo account page by adding the [masteriyo_account] shortcode and selecting the Account page in settings.

Manually update the Masteriyo Pro plugin (or any WordPress plugin) by uploading the latest zip via Plugins > Add New > Upload Plugin.

Make Masteriyo checkout billing fields optional or remove them entirely with the masteriyo_checkout_fields filter — code snippets and field keys included.

Test for plugin or theme conflicts on your WordPress site using Health Check Troubleshooting mode to find what breaks Masteriyo features or design.

Create temporary WordPress login access for support or developers with the Temporary Login Without Password plugin — set roles and expiry, no passwords shared.

Learn how to generate Google app ID and secret for the Social Login add-on.

Learn how to generate Facebook app ID and secret for the Social Login add-on.

Troubleshoot Masteriyo emails not sending or landing in spam — check delivery logs with Check & Log Email and fix issues with an SMTP plugin.

Learn how to set up SMTP using the SmartSMTP plugin and fix your email delivery issue.

Set up SMTP in WordPress with the Easy WP SMTP plugin — host, port, and encryption settings for Gmail, Yahoo, and Outlook to fix email delivery.

Check your site's PHP version and WordPress version from Tools > Site Health — useful for troubleshooting Masteriyo system requirements.

Safely add custom code snippets to your WordPress site using the Code Snippets plugin or a child theme's functions.php file.

Learn how to track student activity and understand how it functions.

Add math equations in Masteriyo lessons, quizzes, and assignments using LaTeX/MathJax syntax — inline math, displayed formulas, and matrices.

Learn how instructors can manually enroll students in their courses from the Reports > Enrollment tab in Masteriyo Pro.

Fix course access issues in Masteriyo by clearing the plugin cache from Masteriyo > Tools > Utilities — resolves enrollment and caching glitches.

Set Free or Sequential content flow for Masteriyo courses — require students to complete lessons and quizzes in order, no add-on needed.

Learn how to easily import and export individual quizzes in Masteriyo LMS using the .json format.